Delivery, returns & refunds

Delivery

We deliver to homes all over Tamil Nadu, usually within one day. The delivery fee is ₹40 unless shown otherwise below, and delivery is free for orders of ₹2,999 or more. Orders placed after 18:00 go out the next day.

தமிழ்நாடு முழுவதும் ஒரே நாளில் வீட்டுக்கு டெலிவரி செய்கிறோம்.

We also deliver to Puducherry and Karaikal pincodes.

Late deliveries

If we cannot deliver within the time shown when you ordered, we will tell you. You can then cancel for a full refund.

Cancelling an order

You can cancel any order free of charge before it leaves the shop. Message us on WhatsApp with your order number. If you already paid by UPI, we refund the full amount to the same UPI account.

Damaged, wrong, expired or missing items

Please check your order when it arrives. If a seal is broken, the tub is damaged, an item is wrong or missing, or the product is past or close to its best-before date:

1. Message us on WhatsApp with your order number and a photo. Please do this within 48 hours of delivery so we can check it quickly.
2. Keep the product and its packaging. We collect it from you at no cost.
3. We replace it, or refund you if you prefer or if we have no replacement.

An unboxing video helps us sort out problems faster, but you do not need one to make a claim.

சேதம், தவறான பொருள் அல்லது காலாவதியான பொருள் இருந்தால் 48 மணி நேரத்திற்குள் புகைப்படத்துடன் WhatsApp-ல் தெரிவிக்கவும். மாற்றித் தருவோம் அல்லது பணத்தைத் திருப்பித் தருவோம்.

Change of mind

Supplements are food products, so we cannot take them back if you change your mind, whether the tub is open or sealed. Ask us before ordering if you are unsure about a product or flavour.

Refunds

• UPI payments: refunded to the UPI account you paid from, within 7 days of us agreeing the refund.

Questions or complaints

Contact our grievance officer, details on the contact page. We acknowledge every complaint within 48 hours.